Key Performance Indicators (KPIs)

Land

2012 2013 2014 2015 2016
Cleared1 (cumulative hectares) 3,719 3,526 3,876 3,528 3,190
Disturbed: land used for mine or plant purposes1 (cumulative hectares) 19,155 19,552 19,983 20,085 20,455
Total active footprint - mine and plant site footprint1 (cumulative hectares) 27,861 28,120 28,951 28,963 29,027
Soils placed - land available for revegetation1 (cumulative hectares) 1,086 1,075 1,047 1,080 1,044
Temporary reclamation1 (cumulative hectares) 690 668 632 703 697
Permanent land reclaimed1 (hectares per year) 330 103 81 54 126
Permanent land reclaimed1,2,3 (cumulative hectares) 3,316 3,403 3,516 3,568 3,642
Trees and shrubs planted (# per year) 954,000 305,000 156,867 272,330 408,000
Trees and shrubs planted (millions, cumulative) 6.9 7.2 7.4 7.7 8.1

1 For a full list of definitions regarding land use and reclamation in Alberta’s oil sands, visit here.
2 Includes land certified by the Alberta Government.
3 Numbers reflect the addition of all newly reclaimed areas as well as any reclamation losses due to redisturbance that may occur. Syncrude promotes early reclamation of unused land when practical. This may result in future re-disturbance of areas that have been reclaimed in the past. Reclaimed areas may be selected as project sites, pipeline or power line corridors, or work may be necessary to maintain the integrity of the underlying structure.

Note: Syncrude conducts quality assurance checks of reclamation data in support of the Alberta Government geospatial database submission requirement. This process involves survey and investigation to verify field conditions, interpretation of air photos and satellite imagery to adjust boundaries, and analysis of historic data and classification. This work can result in adjustments to previously reported information.

Tailings

Mildred Lake

2012 2013 2014 2015 2016
Fluid Tailings volumes (million m3) - - 469.6 476.3 501.2
Annual tailings reclaimed1 – centrifuge (million m3) - - 2.5 3.5 5.3
Annual tailings reclaimed2 – composite tailings (million m3) - - 12.1 11.0 1.1

Aurora North

2012 2013 2014 2015 2016
Fluid Tailings volumes (million m3) - - 113.0 127.9 131.2
Annual tailings reclaimed2 – composite tailings (million m3) - - 13.2 21.7 25.1

1 Volume of treated tailings (cake) produced calculated using a combination of instrumentation and sampling data.
2 Volume of treated tailings (composite tailings beach deposit) produced calculated assuming a dry density of 1.45 tonnes/m3.

Note: Performance metrics have been modified from that previously reported to better align and ensure consistency with submissions to the Alberta Energy Regulator as of the 2014 reporting year.

Water

2012 2013 2014 2015 2016
Fresh water withdrawal1 (million m3) 39.60 37.20 38.80 37.64 34.90
Fresh water use intensity (barrel water per barrel crude oil produced) 2.35 2.37 2.55 2.57 2.19
Fresh water use intensity (barrel water per barrel bitumen produced) 2.05 1.98 2.18 2.17 1.89
Water returned to the Athabasca River - treated sanitary (million m3) 0.31 0.27 0.30 0.22 0.16
Water returned to the Athabasca River - other (million m3) 4.8 5.9 6.5 7.9 4.7
Process water recycled (million m3) 242 259 218 236 241
Process water recycled (% total water used) 86 87 85 86 87
Water discharge quality exceedences (treated sanitary) (# incidents) 0 0 0 0 0
Water discharge quality exceedences (industrial process) (# incidents) 0 0 0 0 0
Reportable spills to natural water bodies (m3) 0 0 0 0 0

1 Athabasca River diversion for direct operations use only. In 2016, under regulatory approval, an additional 3.0 Mm3 of fresh water was diverted from Beaver Creek Reservoir for the Base Mine Lake tailings reclamation demonstration project. Also, an additional 0.88 Mm3 of basal groundwater was diverted for use in Aurora plant operations.

Climate Change

Energy Use

2012 2013 2014 2015 2016
Total energy consumption (million GJ1) 141.3 138.4 139.2 137.0 129.8
Energy intensity (GJ per cubic metre produced) 8.49 8.71 9.22 9.14 8.15
Energy intensity reduction (% as compared to 1990) 6.3 4.8 1.0 1.6 8.8
EROEI (Energy Returned on Energy Invested)2 4.4 4.3 4.0 4.1 4.6

Greenhouse Gas Emissions

2012 2013 2014 2015 2016
GHGs3,6 (million tonnes) 12.37 12.46 11.90 11.47 11.22
GHGs4,5,6 (million tonnes) 10.67 10.91 10.37 9.97 9.49
GHGs4,5,6 (tonnes CO2e per barrel produced) 0.10 0.11 0.11 0.11 0.11
GHGs4,5,6 (tonnes CO2e per cubic metre produced) 0.63 0.69 0.68 0.68 0.60
Alberta Carbon Payments7 ($ million) 14.36 26.73 19.90 19.73 9.30

1 Total energy consumption includes natural gas, internally produced fuels, and purchased/sold energy such as electricity and diesel. It is not adjusted for inventory increases or decreases.
2 Ratio of million BTUs of crude oil product per million BTUs of energy consumed.
3 As reported to Environment Canada. Emission calculations for the purpose of provincial and federal regulatory reporting will differ, as certain sources of emissions are excluded.
4 CO2-equivalent emissions reported include all Syncrude sources (net of industrial process, biomass, and waste and wastewater emissions) as reported to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).
5 Syncrude’s GHG emission estimates were verified by Conestoga-Rovers & Associates to satisfy the ‘Third party Review’ required by the SGER.
6 Syncrude is a large producer of electricity and is a net exporter to the Alberta grid. Syncrude exported 93,000 Megawatt hours of electricity in 2016. Emissions from electrical power generation are included in the Syncrude total and are part of the intensity calculated on a per-barrel produced basis.
7 Includes fund credit purchases paid to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).

Air

Air Emissions

2012 2013 2014 2015 2016
Ozone-depleting substances (kg CFC11 equivalent per year) 1,332 0 0 0 0
Sulphur dioxide (thousand tonnes per year) 72.97 63.13 25.43 27.95 22.46
Sulphur dioxide emission intensity (kg per m3 production) 4.34 4.02 1.67 1.91 1.41
Sulphur dioxide emission intensity (tonnes per thousand barrels production) 0.68 0.63 0.27 0.30 0.22
Nitrogen oxides (thousand tonnes per year) 27.67 26.11 26.73 24.39 20.81
Nitrogen oxides emission intensity (kg per m3 production) 1.66 1.67 1.78 1.67 1.31
Nitrogen oxides emission intensity (tonnes per thousand barrels production) 0.26 0.27 0.28 0.27 0.21
Volatile organic compounds (VOCs)1 (thousand tonnes per year) 12.46 31.85 33.15 22.94 12.77
Volatile organic compounds (VOCs)1 (kg per m3 production) 0.74 2.03 2.18 1.57 0.80
Volatile organic compounds (VOCs)1 (tonnes per thousand barrels production) 0.12 0.32 0.35 0.25 0.13
PM - Total particulate matter (tonnes per year) 13,929 14,052 18,067 17,805 20,974
PM10 - Particulate matter <= 10 microns (tonnes per year) 4,868 5,124 6,633 5,649 6,507
PM2.5 - Particulate matter <= 2.5 microns (tonnes per year) 972 1,096 1,391 924 1,022
Sour gas diverting (tonnes per day SO2) 0.70 0.70 1.11 0.05 1.11
Flaring (emergency and non-emergency) (million standard m3) 136.40 120.80 222.79 1,411.69 248.17
Flaring Intensity (emergency and non-emergency) (m3 per m3 production) 8.12 7.69 14.66 96.593 15.59

1 Syncrude reports annually to the National Pollutant Release Inventory. A comprehensive annual breakdown of substances reported, including VOCs, can be found at www.ec.gc.ca/inrp-npri/ and typing “Syncrude” in the Facility Name search field.

Key Air Indicators

2012 2013 2014 2015 2016 2017 target
Diverter stack usage (hours per year) 90.79 97.70 268.70 20.79 207.60 <292
Sour gas flaring (tonnes per day SO2) 3.90 7.40 8.23 21.19 3.76 <5
Main stack sulphur dioxide (hours greater than 16.4 tonnes per hour) 0 1 0 0 0 0
Main stack sulphur dioxide (90-day rolling average >245 tonnes) 0.00 0 0 0 0 0
Main stack nitrogen oxides (# hours > 1.5 tonnes per hour) 0 0 0 0 0 0
Main stack opacity (# hours > 40%) 4 0 656 5 8 <5
Ambient air exceedences H2S hourly (#) 14 1 11 23 11 0
Ambient air exceedences H2S 24-hour period (#) 1 0 1 3 1 0
Ambient air exceedences SO2 hourly (#) 0 0 0 0 0 0
Ambient air exceedences SO2 24-hour period (#) 0 0 0 0 0 0
Odour incidents (# attributed to Syncrude) 3 6 3 7 26 0

Waste

2012 2013 2014 2015 2016
Non-hazardous waste recycled or reused
Solid1 (tonnes) 19,268 20,035 15,803 12,714 2,978
Liquid2 (m3) 1,700 1,917 4,378 2,732 2,831
Non-hazardous waste disposal
On-site (tonnes) 38,329 25,176 279,973 164,100 121,731
Off-site (tonnes) 3 29 99 <1 1,447
Hazardous or potentially hazardous materials sent for off-site treatment, destruction or disposal
Recycling (tonnes) 593 2,790 2,864 4,442 3,880
Treatment, destruction or disposal (tonnes) 102 382 3,391 579 232
Treatment, destruction or disposal3 (m3) 1 <1 31 899 4.7
Sanitary non-hazardous disposal
On-site (tonnes) 16 0 0 0 18
Off-site4 (tonnes) 2,603 2,603 3,060 1,763 1,418

1 Includes recycled materials such as catalyst, scrap metal, tires, conveyor belting, batteries, aerosols, oil/fuel filters, oily rags, refrigerant, plastic and metal drums, electronic waste, fluorescent tubes, kitchen grease, paper/cardboard/newsprint, beverage containers and printer cartridges.
2 Includes used oil and used solvents.
3 Includes waste glycol and coolant.
4 Sanitary waste generated at Syncrude is disposed of at the Regional Municipality of Wood Buffalo’s landfill.

Employment

Permanent Workforce

2012 2013 2014 2015 2016
Total 5,083 5,188 5,121 4,851 4,735
# under age 301 - - - 541 473
# age 30-501 - - - 2,817 2,780
# over 501 - - - 1,493 1,482
% under age 301 - - - 11% 10%
% age 30-501 - - - 58% 59%
% over 501 - - - 31% 31%
Temporary and casual (#) 133 156 127 119 157
Trades and operators (#) 2,827 2,848 2,827 2,661 2,620
Administrative, professional and technical (#) 2,256 2,340 2,294 2,190 2,115

Leadership

2012 2013 2014 2015 2016
% under age 302 - - - 4.4 4.4
% age 30-502 - - - 61.3 61.5
% over 502 - - - 34.3 34.1
% employees covered by collective bargaining agreements 0 0 0 0 0

New Employees

2012 2013 2014 2015 2016
Total new employees 326 508 138 75 173
# under age 301 - - - 48 95
# age 30-501 - - - 23 70
# over 501 - - - 4 8
% under age 301 - - - 64 55
% age 30-501 - - - 31 40
% over 501 - - - 5 5
Trades and operators (#) 189 331 95 30 125
Administrative, professional and technical (#) 137 177 43 45 48
Male (#) 238 395 110 43 134
Aboriginal (#) 32 32 16 11 33
Female (#) 88 113 28 32 39

Diversity

Aboriginal Representation3
2012 2013 2014 2015 2016
Number of employees 474 467 464 461 470
% of permanent Syncrude workforce 9.1 8.8 8.9 9.4 9.8
% of new hires 9.8 6.3 11.6 14.7 19.1
% of leaders2 6.0 6.2 5.8 6.1 7.3
Female Representation3
2012 2013 2014 2015 2016
Number of employees 958 988 958 909 889
% of permanent Syncrude workforce 18.8 19.0 18.7 18.7 18.8
% of new hires 27.0 22.2 20.3 42.7 22.5
% of leaders2 12.7 11.6 12.3 12.6 14.7

Recruiting Effectiveness

2012 2013 2014 2015 2016
New hire acceptance rate (%) 94 82 91 94 93
Local hires (% of all new hires) 76 74 82 51 94

Attrition

2012 2013 2014 2015 2016
All employees, including retirements (%) 14.2 7.5 4.0 6.6 5.8
Employee initiated termination (% of total attrition) 7.4 4.7 2.0 2.4 1.7
# under age 301 - - - 44 29
# age 30-501 - - - 124 90
# over 501 - - - 158 157
% under age 301 - - - 13.5 10.5
% age 30-501 - - - 38 32.6
% over 501 - - - 48.5 56.9
Company initiated termination (%) 0.8 0.7 0.9 1.3 1.3
Retirements (%) 5.8 2.0 1.0 2.8 2.6
Aboriginal (%) 10.4 8.2 6.0 6.0 6.2
Female (%) 12.7 8.3 6.1 7.3 6.5
Trades and operators (%) 12.1 8.5 3.4 5.6 5.0
Administrative, professional and technical (%) 16.1 6.8 4.8 7.8 6.7

Employee Productivity

2012 2013 2014 2015 2016
Thousand barrels of production per employee 20.6 18.8 18.4 18.7 21.0
Average employee service (in years) 9.5 9.0 8.9 10.7 11.0
   Female 8.5 8.2 8.2 9.6 10.0
   Aboriginal 10.2 10.7 10.7 12.3 12.2

Employee Development

2012 2013 2014 2015 2016
# of hours in training per employee4 - - 45.41 41.57 39.25
# of total hours of training related to aspects of human rights5 2,044 6,114 4,757 3,716 2,552
% of employees completed training related to aspects of human rights5 14.0 9.1 8.6 5.6 4.6

Wages, Compensation and Benefits

2012 2013 2014 2015 2016
Ratio of standard entry level wage to minimum wage6 3.5 3.6 4.0 3.6 3.4
Number of recognitions to employees7 5,081 6,519 5,457 3,838 5,130
Annual scholarships, bursaries and endowments ($) 1,033,200 971,964 814,329 749,045 663,000
Numbers of employee student scholarships 558 553 461 425 322
Number of tuition refunds to Syncrude employees 130 106 129 122 67

Employee & Family Assistance Program (EFAP) Utilization

2012 2013 2014 2015 2016
# of clients as % of Syncrude workforce 16.3 16.8 19.7 16.3 19.5

Ethics and Business Conduct

2012 2013 2014 2015 2016
Anonymous reports of non-conformance9 11 18 18 11 11
Confirmed cases of non-conformance 0 1 1 0 0

1 New classification starting in 2015 to align with Global Reporting Initiative standard disclosure guidance. Refer to previous reports for prior data categories.
2 Calculated as percentage of permanent Syncrude leaders.
3 Self-declaration only; Syncrude does not mandate employees to disclose minority or cultural status.
4 Per annum. New indicator starting in 2014 to align with Global Reporting Initiative standard disclosure guidance.
5 Includes all training related to harassment and discrimination, diversity awareness and Aboriginal cultural awareness per annum.
6 Based on basic wage for entry level trades/operators position and Alberta hourly minimum wage of each reporting year.
7 Includes service and safety awards.
8 New indicator starting in 2014 to align with Global Reporting Initiative standard disclosure guidance.
9 Anonymous and confidential reporting is enabled through EthicsPoint, an independent third-party hotline managed by NAVEXGlobal.
10 New indicator starting in 2014.

Safety and Health

2012 2013 2014 2015 2016
Employee lost-time incident rate1 0.02 0.02 0.09 0.02 0.09
Contractor lost-time incident rate1 0.05 0.05 0.05 0.03 0.08
Combined employee and contractor lost-time incident rate1 0.04 0.04 0.06 0.02 0.09
Employee lost-time injuries (#) 1 1 5 1 4
Contractor lost-time injuries (#) 6 7 6 2 5
Combined employee and contractor lost-time injuries (#) 7 8 11 3 9
Employee total recordable incident rate1 0.66 0.71 0.56 0.30 0.53
Contractor total recordable incident rate1 0.80 0.71 0.62 0.63 0.58
Combined employee and contractor recordable incident rate1 0.76 0.71 0.60 0.49 0.56
Employee recordable injuries (#) 36 38 30 15 25
Contractor recordable injuries (#) 97 103 81 45 34
Combined employee and contractor recordable injuries (#) 133 141 111 60 59
Syncrude injury severity rate 0.60 2.25 4.60 0.60 4.49
Contractor injury severity rate 2.52 5.45 2.44 2.53 5.93
Syncrude and contractor injury severity rate 1.92 4.59 3.07 1.74 5.29
Injury-free performance - maximum hours between LTIs (million hours) 5.90 10.20 10.70 9.66 4.6
Employee health - new long-term disability (LTD) cases (#) 28 29 21 15 26
Employee and contractor health - health centre visits (#) 14,049 14,262 13,349 10,437 11,308
Employee fatalities (#) 0 0 0 0 0
Contractor fatalities (#) 0 1 0 0 0
On-site responses by emergency services (#) 1,487 2,032 1,698 2,053 1,235
Off-site responses by emergency services (#) 82 68 96 39 31
EH&S professionals on staff (#) 118 122 104 119 113
Workforce represented in formal joint management-worker H&S committees (i.e. safe operating committees) (%) 100 100 100 100 100
Health and safety convictions (#) 0 0 1 0 0
On-site workforce2 (#) 16,830 18,923 17,532 11,518 10,337
Workforce hours (million) 35.3 39.7 37.0 24.3 21.2

1 Includes occupational illnesses.
2 Full-time equivalent.

Definitions:
• A lost-time incident is an injury/illness that requires medical attention and results in the worker being absent from work beyond the day of the injury/illness; lost-time incident statistics include all lost time injuries/illnesses and fatalities.
Total recordable incident rate includes all injuries/illnesses requiring medical attention, involving work restrictions, or that resulted in a worker being absent from work (recordable injury/illness statistics include all non-first aid injuries/illnesses); it is expressed as injuries/illness per 200,000 work hours.
Injury severity is the average rate of lost workdays per lost-time injury/illness; only lost-time injuries/illness have days lost.

Operations and Economic Value

Operations

2012 2013 2014 2015 2016
SSP produced1 (million barrels per year) 104.9 97.5 94.2 90.6 99.2
SSP produced1 (Mm3 per year) 16.70 15.50 14.98 14.40 15.80
SSP produced1 (thousand barrels per day) 286 267 258 248 271
Bitumen produced (million barrels per year) 121.2 117.8 111.9 109.0 116.1
Bitumen produced (Mm3 per year) 19.3 18.7 17.8 17.3 18.5
Bitumen recovery (%) 91.6 91.0 91.2 90.5 90.8
Upgrading yield (%) 86.3 85.2 84.9 85.0 86.2
Spills2 (#) 0 0 0 0 0
Environmental Compliance Incidents3 (#) 12 28 17 24 20
Environmental fines ($ million) 04 0 0 0 0
Environmental protection orders (#) 0 0 0 1 0

Economic Value

2012 2013 2014 2015 2016
Operating costs5 ($ million) 4,704.9 4,749.0 5,263.0 4,368.2 4,081.8
Operating costs5 ($ per barrel of production) 44.87 48.73 55.88 48.20 41.15
Capital expenditures6 ($ million) 2501.7 3232.7 2036.6 600.2 294.7
Research and development expenditures ($ million)7 164.7 189.6 116.9 61.1 68.9
SSP selling price ($ per barrel)8 92.29 99.76 99.24 61.27 57.03
Average West Texas Intermediate ($ per barrel) 94.12 98.05 93.00 48.80 43.30
SSP selling price premium over West Texas Intermediate (%) -5.5 1.7 6.3 25.6 31.7
Revenues8 ($ million) 9,677 9,723 9,346 5,553 5,657
Retained earnings9 - - - - -
Community investment ($ million) 6.0 6.6 6.0 6.1 5.9
Royalty payments ($ million) 359 583 669 351 39
Government of Alberta carbon payments10 ($ million) 14.36 26.73 19.90 19.73 9.30
Payroll and corporate taxes ($ million) 394 382 423 388 396
Municipal taxes ($ million) 102 100 113 131 131
Purchased energy11 ($ million) 339 392 560 318 261
Employees (net) ($ million) 866 849 702 847 853
Goods and services purchased ($ million) 5,510 6,289 5,503 3,284 2,735

1 Production is Syncrude Sweet Premium (SSP) crude oil shipped.
2 Spills or leaks of hydrocarbons, chemicals, waste water and/or recycle water which were not fully captured nor directed into approved containment or disposal. In 2016, 162 spills totalling 44,974.55 m3 occurred on-site of which all were captured and/or directed into the industrial waste water system, resulting in net zero spill volume. The areas in which these spills occurred were fully cleaned up. No spills occurred off-lease or into the surrounding environment. All releases regardless of volume are reported to the Alberta Energy Regulator (AER) and Alberta Environment and Parks (AEP).
3 An Environmental Compliance Incident is a failure, equipment bypass, or upset, that results in a numerical limit exceedence or operating without a control device (or a malfunctioning control device) as identified in Syncrude’s AEPEA Operating Approval.
4 In 2012, an administrative penalty of $5,000 was paid to the Government of Alberta for failure to sufficiently report the release of emissions due to an isolated on-site sour water leak in July 2010.
5 Operating costs are costs related to the mining of oil sands, the extraction and upgrading of bitumen into Syncrude Sweet Premium (SSP) crude oil, and maintenance of facilities; they also include administration costs, development expenses, start-up costs, research, and purchased energy. There is no generally accepted accounting definition as to what constitutes “Operating Costs.”
6 The accounting treatment of certain costs may vary significantly between different producers; some producers may elect to capitalize or defer and amortize certain expenditures that are recorded as an expense by other producers, and may segment “Corporate” costs.
7 Research and development expenditures will differ from that reported under the Scientific Research and Experimental Development (SR&ED) Tax Incentive Program, as it includes costs ineligible under SR&ED (e.g. expenditures outside of Canada, some overhead, and costs associated with patenting).
8 Production of Syncrude Sweet Premium (SSP) crude oil becomes the property of Syncrude’s Joint Venture Participants at point of departure from the Syncrude plant. As the operator, Syncrude does not collect revenue from the sale of crude oil or other products. Selling price and revenue reported here is solely meant to provide an indication of performance.
9 Syncrude’s annual operating and capital expenditures are funded pro-rata by the Syncrude Joint Venture Participants.
10 Fund credit purchases paid to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).
11 Includes expenditures related to the purchase of diesel, natural gas and electricity.

Note: These figures may differ from those reported by any of the Syncrude Joint Venture Participants due to differences in reporting conventions and methodology.