KPIs

Land

2011 2012 2013 2014 2015
Cleared1(cumulative hectares) 2,597 3,719 3,526 3,876 3,528
Disturbed: land used for mine or plant purposes1(cumulative hectares) 18,287 19,155 19,552 19,983 20,085
Total active footprint - mine and plant site footprint1(cumulative hectares) 25,858 27,861 28,120 28,951 28,963
Soils placed -€“ land available for revegetation1(cumulative hectares) 1,202 1,086 1,075 1,047 1,080
Temporary reclamation1(cumulative hectares) 690 690 668 632 703
Permanent land reclaimed1(hectares per year) 200 330 103 81 54
Permanent land reclaimed1,2,3(cumulative hectares) 3,186 3,316 3,403 3,516 3,568
Trees and shrubs planted (# per year) 356,000 954,000 305,000 156,867 272,330
Trees and shrubs planted (millions, cumulative) 5.9 6.9 7.2 7.4 7.7

1 For a full list of definitions regarding land use and reclamation in Alberta’s oil sands, visit here.
2 Includes land certified by the Alberta Government.
3 Numbers reflect the addition of all newly reclaimed areas as well as any reclamation losses due to redisturbance that may occur. Syncrude promotes early reclamation of unused land when practical. This may result in future re-disturbance of areas that have been reclaimed in the past. Reclaimed areas may be selected as project sites, pipeline or power line corridors, or work may be necessary to maintain the integrity of the underlying structure.
Note: Syncrude conducts quality assurance checks of reclamation data in support of the Alberta Government geospatial database submission requirement. This process involves survey and investigation to verify field conditions, interpretation of air photos and satellite imagery to adjust boundaries, and analysis of historic data and classification. This work can result in adjustments to previously reported information.

Tailings

2011 2012 2013 2014 2015
Mildred Lake / / / / /
Fluid tailings volumes1 (Mm3) - - - 469.6 476.3
Fines capture, annual (thousand tonnes) 3,115 1,932 3,605 5,391 6,427
Fines capture, annual (%) 18.8 12.3 25.7 47.8 51
Fines capture, cumulative (thousand tonnes) 4,503 6,435 10,040 15,431 21,858
Aurora North / / / / /
Fluid tailings volumes1 (Mm3) - - - 113 127.9
Fines capture, annual (thousand tonnes) 0 0 0 4,058 9,549
Fines capture, annual (%) 0 0 0 25 53.5
Fines capture, cumulative (thousand tonnes) 0 0 0 4,058 13,607
Combined2 / / / / /
Fluid tailings volumes1 (Mm3) - - - 582.6 604.2
Fines capture, annual (million tonnes) 3.1 1.9 3.6 9.5 16.0
Fines capture, cumulative (million tonnes) 4.5 6.4 10.0 19.5 35.5

1 New indicator to align with reporting to the Alberta Energy Regulator.
2 Combined data for Mildred Lake and Aurora North.
Note: Currently, there are several differences in the way oil sands operators measure fines and therefore the percentage of fines which must be captured. Our methods, which yield higher fines values, are reflected in the numbers reported in this table. Work is underway through Canada’s Oil Sands Innovation Alliance (COSIA) to standardize measurement procedures.

Water

2011 2012 2013 2014 2015
Fresh water withdrawal1 (million m3) 38.50 39.60 37.20 38.80 37.64
Fresh water use intensity (barrel water per barrel crude oil produced) 2.28 2.35 2.37 2.55 2.57
Fresh water use intensity2 (barrel water per barrel bitumen produced) 1.36 1.46 1.43 1.61 1.62
Water returned to the Athabasca River - treated sanitary (million m3) 0 0 0 0 0
Water returned to the Athabasca River - other (million m3) 7.9 4.8 5.9 6.5 7.9
Process water recycled (million m3) 270 242 259 218 236
Process water recycled (% total water used) 88 86 87 85 86
Water discharge quality exceedences (treated sanitary) (# incidents) 0 0 0 0 0
Water discharge quality exceedences (industrial process) (# incidents) 0 0 0 0 0
Reportable spills to natural water bodies (m3) 0 0 0 0 0

1 Direct operations use only. In 2015, under regulatory approval, an additional 6.0 Mm3 of fresh water was diverted from Beaver Creek Reservoir for the Base Mine Lake tailings reclamation demonstration project. Also, an additional 0.85 Mm3 of basal groundwater was diverted for use in Aurora plant operations.
2 Historical data for fresh water use per barrel of bitumen has been based on total water withdrawn from the Athabasca River for the entire operation, inclusive of both bitumen production and upgrader processes. Data now reflects the estimated volume of water used only in the bitumen production process. Previous years have been restated.

Climate Change

2011 2012 2013 2014 2015
Total energy consumption (billion BTUs) 136,647 133,926 129,705 131,902 126,603
Energy intensity5 (million BTUs per barrel) 1.27 1.28 1.31 1.39 1.38
Energy intensity reduction (% as compared to 1990) 6.6 6.3 4.8 1.0 1.6
EROEI (Energy Returned on Energy Invested)1 4.4 4.4 4.3 4.0 4.1
GHGs2,5 (million tonnes) 12.87 12.37 12.46 11.90 11.47
GHGs3,4,5 (million tonnes) 11.24 10.67 10.91 10.37 9.97
GHGs3,4,5 (tonnes CO2e per barrel produced) 0.11 0.10 0.11 0.11 0.11
GHGs3,4,5 (tonnes CO2e per cubic metre produced) 0.67 0.63 0.69 0.68 0.68
Alberta Carbon Payments6 ($ million) 21.18 14.36 26.73 19.90 19.73

1 Ratio of million BTUs of crude oil product per million BTUs of energy consumed.
2 As reported to Environment Canada. Emission calculations for the purpose of provincial and federal regulatory reporting will differ, as certain sources of emissions are excluded.
3 CO2-equivalent emissions reported include all Syncrude sources (net of industrial process, biomass, and waste and wastewater emissions) as reported to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).
4 Syncrude’s GHG emission estimates were verified by Conestoga-Rovers & Associates to satisfy the ‘Third party Review’ required by the SGER.
5 Syncrude is a large producer of electricity and is a net exporter to the Alberta grid. Syncrude exported 85,000 Megawatt hours of electricity in 2015. Emissions from electrical power generation are included in the Syncrude total and are part of the intensity calculated on a per-barrel produced basis.
6 Includes fund credit purchases paid to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).

Air

Air Emissions

2011 2012 2013 2014 2015
Ozone-depleting substances (kg CFC11 equivalent per year) 1,653 1,332 0 0 0
Sulphur dioxide (thousand tonnes per year) 64.73 72.97 63.13 25.43 27.95
Sulphur dioxide emission intensity (kg per m3 production) 3.84 4.34 4.02 1.67 1.91
Sulphur dioxide emission intensity (tonnes per thousand barrels production) 0.61 0.68 0.63 0.27 0.30
Nitrogen oxides (thousand tonnes per year) 30.65 27.67 26.11 26.73 24.39
Nitrogen oxides emission intensity (kg per m3 production) 1.82 1.66 1.67 1.78 1.67
Nitrogen oxides emission intensity (tonnes per thousand barrels production) 0.29 0.26 0.27 0.28 0.27
Volatile organic compounds (VOCs)1,2 (thousand tonnes per year) 12.41 12.46 31.85 33.15 22.94
Volatile organic compounds (VOCs)1,2 (kg per m3 production) 0.74 0.74 2.03 2.18 1.57
Volatile organic compounds (VOCs)1,2 (tonnes per thousand barrels production) 0.12 0.12 0.32 0.35 0.25
PM - Total particulate matter (tonnes per year) 15,796 13,929 14,052 18,067 17,805
PM10 - Particulate matter <= 10 microns (tonnes per year) 5,270 4,868 5,124 6,633 5,649
PM2.5 - Particulate matter <= 2.5 microns (tonnes per year) 971 972 1,096 1,391 924
Sour gas diverting (tonnes per day SO2) 0.90 0.70 0.70 1.11 0.05
Flaring (emergency and non-emergency) (million standard m3) 133.40 136.40 120.80 222.79 1,411.69
Flaring Intensity (emergency and non-emergency) (m3 per m3 production) 7.90 8.12 7.69 14.66 96.593

1 Syncrude reports annually to the National Pollutant Release Inventory. A comprehensive annual breakdown of substances reported, including VOCs, can be found at https://www.ec.gc.ca/inrp-npri/ and typing “Syncrude” in the Facility Name search field.
2 Emission totals for 2013 and 2014 have been restated due to results from laboratory reanalysis and to expanded scope.
3 Increased flaring due to process incident. Click here [link to Resource Management section Focus on Process Safety paragraph] for more information.

Key Air Indicators

2011 2012 2013 2014 2015 2016 target
Diverter stack usage (hours per year) 118.09 90.79 97.70 268.70 20.79 <292
Sour gas flaring (tonnes per day SO2) 3.80 3.90 7.40 8.23 21.19 <5
Main stack sulphur dioxide (hours greater than 16.4 tonnes per hour) 0 0 1 0 0 0
Main stack sulphur dioxide (90-day rolling average >245 tonnes) 0 0.00 0 0 0 0
Main stack nitrogen oxides (# hours > 1.5 tonnes per hour) 0 0 0 0 0 0
Main stack opacity (# hours > 40%) 9 4 0 656 5 <5
Ambient air exceedences H2S hourly (#) 14 14 1 11 23 0
Ambient air exceedences H2S 24-hour period (#) 4 1 0 1 3 0
Ambient air exceedences SO2 hourly (#) 0 0 0 0 0 0
Ambient air exceedences SO2 24-hour period (#) 0 0 0 0 0 0
Odour incidents (# attributed to Syncrude) 2 3 6 3 3 0

Waste

2011 2012 2013 2014 2015
Non-hazardous waste recycled or reused
Solid1 (tonnes) 28,913 19,268 20,035 15,803 12,714
Liquid2 (m3) 2,858 1,700 1,917 4,378 2,732
Non-hazardous waste disposal
On-site (tonnes) 17,807 38,329 25,176 13,336 17,236
Off-site (tonnes) 15 3 29 99 <1
Hazardous or potentially hazardous materials sent for off-site treatment, destruction or disposal
Recycling (tonnes) 5,551 593 2,790 2,864 4,442
Treatment, destruction or disposal (tonnes) 98 102 382 3,391 579
Treatment, destruction or disposal3 (m3) 1 1 <1 31 899
Sanitary non-hazardous disposal
On-site (tonnes) 720 16 0 0 0
Off-site4 (tonnes) 1,098 2,603 2,603 3,060 1,763

1 Includes recycled materials such as catalyst, scrap metal, tires, conveyor belting, batteries, aerosols, oil/fuel filters, oily rags, refrigerant, plastic and metal drums, electronic waste, fluorescent tubes, kitchen grease, paper/cardboard/newsprint, beverage containers and printer cartridges.
2 Includes used oil and used solvents.
3 Includes waste glycol and coolant.
4 Sanitary waste generated at Syncrude is disposed of at the Regional Municipality of Wood Buffalo’s landfill.

Employment

Permanent Workforce

2011 2012 2013 2014 2015
Total 5,515 5,083 5,188 5,121 4,851
# under age 301 - - - - 541
# age 30-501 - - - - 2,817
# over 501 - - - - 1,493
% under age 301 - - - - 11%
% age 30-501 - - - - 58%
% over 501 - - - - 31%
Temporary and casual (#) 145 133 156 127 119
Trades and operators (#) 3,094 2,827 2,848 2,827 2,661
Administrative, professional and technical (#) 2,421 2,256 2,340 2,294 2,190
% employees covered by collective bargaining agreements 0 0 0 0 0

Leadership

2011 2012 2013 2014 2015
% under age 302 - - - - 4.40
% age 30-502 - - - - 61.3
% over 502 - - - - 34.3

Recruitment

2011 2012 2013 2014 2015
Total new employees 234 326 508 138 75
# under age 301 - - - - 48
# age 30-501 - - - - 23
# over 501 - - - - 4
% under age 301 - - - - 64
% age 30-501 - - - - 31
% over 501 - - - - 5
Trades and operators (#) 172 189 331 95 30
Administrative, professional and technical (#) 62 137 177 43 45
Male (#) 189 238 395 110 43
Aboriginal (#) 36 32 32 16 11
Female (#) 45 88 113 28 32
New hire acceptance rate (%) 89 94 82 91 94
Local hires (% of all new hires) 71 76 74 82 51
Job applications received (#)1 25,452 57,899 55,598 29,572 16,776

Attrition

All employees, including retirements (%) 5.5 14.2 7.5 4.0 6.5
Employee initiated termination (% of total attrition) 2.6 7.4 4.7 2.0 36.3
# under age 301 - - - - 44
# age 30-501 - - - - 124
# over 501 - - - - 158
% under age 301 - - - - 13.5
% age 30-501 - - - - 38
% over 501 - - - - 48.5
Company initiated termination (% of total attrition) 0.9 0.8 0.7 0.9 20.5
Retirements (% of total attrition) 1.9 5.8 2.0 1.0 43.2
Aboriginal (% of total attrition) 5.6 10.4 8.2 6.0 7.5
Female (% of total attrition) 6.5 12.7 8.3 28.5 21.7
Trades and operators (%) 4.9 12.1 8.5 45.8 46.6
Administrative, professional and technical (%) 6.3 16.1 6.8 54.2 53.4

Aboriginal Representation3

2011 2012 2013 2014 2015
Number of employees 492 474 452 451 461
% of permanent Syncrude workforce 8.6 9.1 8.7 8.9 9.4
% of new hires 15.4 9.8 6.3 11.6 14.7
% of leaders2 5.5 6.0 6.2 5.8 6.1

Female Representation

2011 2012 2013 2014 2015
Number of employees 950 958 988 958 909
% of permanent Syncrude workforce 18.6 18.8 19.0 18.7 18.7
% of new hires 19.2 27.0 22.2 20.3 42.7
% of leaders2 11.8 12.7 11.6 12.3 12.6

Employee Productivity

2011 2012 2013 2014 2015
Thousand barrels of production per employee 19,174 20,628 18,785 18,391 18,682
Average employee service (in years) 9.6 9.5 9.0 8.9 10.7
   Female 8.6 8.5 8.2 8.2 9.6
   Aboriginal 10.2 10.2 10.7 10.7 12.3

Employee Development

2011 2012 2013 2014 2015
# of hours in training per employee4 - - - 45.41 41.57
# of total hours of training related to aspects of human rights5 - - - - 2,932
% of employees completed training related to aspects of human rights5 - - - - 8

Wages, Compensation and Benefits

2011 2012 2013 2014 2015
Ratio of standard entry level wage to minimum wage6 3.5 3.5 3.6 4.0 3.6
# of recognitions to employees7 6,415 5,081 6,519 5,457 3,838
Annual scholarships, bursaries and endowments ($) 940,415 1,033,200 971,964 814,329 749,045
Numbers of employee student scholarships 516 558 553 461 425
Number of tuition refunds to Syncrude employees 144 130 106 129 122
Male employees who started parental leave (#)8 - - - 16 19
Male employees who returned to work after parental leave (#)8 - - - - 14
Male employees who returned to work after parental leave (%)8 - - - - 88
Male employees who returned to work after parental leave ended who were still employed 12 months after return to work (#)8 - - - - 13
Male employees who returned to work after parental leave ended who were still employed 12 months after return to work (%)8 - - - - 93
Female employees who started parental leave (#)8 - - - 48 60
Female employees who returned to work after parental leave (#)8 - - - - 40
Female employees who returned to work after parental leave (%)8 - - - - 83
Female employees who returned to work after parental leave ended who were still employed 12 months after return to work (#)8 - - - - 35
Female employees who returned to work after parental leave ended who were still employed 12 months after return to work (%)8 - - - - 88

Employee & Family Assistance Program (EFAP) Utilization

2011 2012 2013 2014 2015
# of clients as % of Syncrude workforce 18.5 16.3 16.8 19.7 16.3

Ethics and Business Conduct

2011 2012 2013 2014 2015
Anonymous reports of non-conformance9 14 11 18 18 11
Confirmed cases of non-conformance 0 0 1 1 0

1 New classification starting in 2015 to align with Global Reporting Initiative standard disclosure guidance. Refer to previous reports for prior data categories.
2 Calculated as percentage of permanent Syncrude leaders.
3 Self-declaration only; Syncrude does not mandate employees to disclose minority or cultural status.
4 Per annum. New indicator starting in 2014 to align with Global Reporting Initiative standard disclosure guidance.
5 Includes all training related to harassment and discrimination, diversity awareness and Aboriginal cultural awareness per annum.
6 Based on basic wage for entry level trades/operators position and Alberta hourly minimum wage of each reporting year.
7 Includes service and safety awards.
8 New indicator starting in 2014 to align with Global Reporting Initiative standard disclosure guidance.
9 Anonymous and confidential reporting is enabled through EthicsPoint, an independent third-party hotline managed by NAVEXGlobal.

Safety and Health

2011 2012 2013 2014 2015
Employee lost-time incident rate1 0.07 0.02 0.02 0.09 0.02
Contractor lost-time incident rate1 0.09 0.05 0.05 0.05 0.03
Combined employee and contractor lost-time incident rate1 0.08 0.04 0.04 0.06 0.02
Employee lost-time injuries (#) 4 1 1 5 1
Contractor lost-time injuries (#) 8 6 7 6 2
Combined employee and contractor lost-time injuries (#) 12 7 8 11 3
Employee total recordable incident rate1 0.83 0.66 0.71 0.56 0.30
Contractor total recordable incident rate1 0.70 0.80 0.71 0.62 0.63
Combined employee and contractor recordable incident rate1 0.75 0.76 0.71 0.60 0.49
Employee recordable injuries (#) 48 36 38 30 15
Contractor recordable injuries (#) 66 97 103 81 45
Combined employee and contractor recordable injuries (#) 114 133 141 111 60
Syncrude injury severity rate 7.55 0.60 2.25 4.60 0.60
Contractor injury severity rate 11.92 2.52 5.45 2.44 2.53
Syncrude and contractor injury severity rate 10.26 1.92 4.59 3.07 1.74
Injury-free performance - maximum hours between LTIs (million hours) 10.90 5.90 10.20 10.70 9.66
Employee health - new long-term disability (LTD) cases (#) 32 28 29 21 15
Employee and contractor health - health centre visits (#) 16,088 14,049 14,262 13,349 10,437
Employee fatalities (#) 0 0 0 0 0
Contractor fatalities (#) 0 0 1 0 0
On-site responses by emergency services (#) 1,986 1,487 2,032 1,698 2,053
Off-site responses by emergency services (#) 68 82 68 96 39
EH&S professionals on staff (#) 97 118 122 104 119
Workforce represented in formal joint management-worker H&S committees (i.e. safe operating committees) (%) 100 100 100 100 100
Health and safety convictions (#) 1 0 0 1 0
On-site workforce2 (#) 15,178 16,830 18,923 17,532 11,518
Workforce hours (million) 30.4 35.3 39.7 37.0 24.3

1 Includes occupational illnesses.
2 Full-time equivalent.
Definitions:
• A lost-time incident is an injury/illness that requires medical attention and results in the worker being absent from work beyond the day of the injury/illness; lost-time incident statistics include all lost time injuries/illnesses and fatalities.
Total recordable incident rate includes all injuries/illnesses requiring medical attention, involving work restrictions, or that resulted in a worker being absent from work (recordable injury/illness statistics include all non-first aid injuries/illnesses); it is expressed as injuries/illness per 200,000 work hours.
Injury severity is the average rate of lost workdays per lost-time injury/illness; only lost-time injuriesIillness have days lost.

Operations and Economic Value

Operations1

2011 2012 2013 2014 2015
SSP produced (million barrels per year) 105.2 104.9 97.5 94.2 90.6
SSP produced (Mm3 per year) 16.70 16.70 15.50 14.98 14.40
SSP produced (thousand barrels per day) 288 286 267 258 248
Bitumen produced (million barrels per year) 125.2 121.2 117.8 111.9 109.0
Bitumen produced (Mm3 per year) 19.9 19.3 18.7 17.8 17.3
Bitumen recovery (%) 91.7 91.6 91.0 91.2 90.5
Upgrading yield (%) 85.7 86.3 85.3 84.9 85.0

Economic Value

2011 2012 2013 2014 2015
Operating costs2 ($ million) 4,344.40 4,428.70 4,379.80 4,845.90 4,117.30
Operating costs2 ($ per barrel of production) 41.28 42.24 44.94 51.55 45.43
Capital expenditures3 ($ million) 1477.4 2501.7 3232.7 2036.6 600.2
Research and development expenditures ($ million) 92.0 158.2 192.0 107.4 54.8
SSP selling price ($ per barrel)4 101.20 91.90 99.55 99.24 61.27
Average West Texas Intermediate ($ per barrel) 95.11 94.15 98.05 92.91 48.80
SSP selling price premium over West Texas Intermediate (%) 6.2 -2.4 1.5 6.6 22.7
Revenues4 ($ million) 8,655 10,708 9,706 9,703 9,306
Retained earnings5 - - - - -
Community investment ($ million) 5.0 6.0 6.6 6.0 6.1
Royalty payments ($ million) 759 359 582 669 351
Government of Alberta carbon payments6 ($ million) 21.18 14.36 26.73 19.90 19.73
Payroll and corporate taxes ($ million) 404 394 382 423 388
Municipal taxes ($ million) 105 102 100 113 131
Purchased energy7 ($ million) 528 339 392 560 318
Employees (net, $ million) 907 866 849 702 847
Goods and services purchased ($ million) 4,191 5,510 6,289 5,503 3,284

Operations Performance

2011 2012 2013 2014 2015
Spills8 (#) 0 0 0 0 0
Environmental Compliance Incidents9 (#) 4 17 28 12 24
Environmental fines10 ($ million) 0 0 0 0 0
Environmental protection orders (#) 0 0 0 0 1

1 Production is Syncrude Sweet Premium (SSP) crude oil shipped.
2 Operating costs are costs related to the mining of oil sands, the extraction and upgrading of bitumen into Syncrude Sweet Premium (SSP) crude oil, and maintenance of facilities; they also include administration costs, start-up costs, research, and purchased energy, but do not include development expenses. There is no generally accepted accounting definition as to what constitutes “Operating Costs.”
3 Capital expenditures includes development expense related to sustaining capital and growth capital projects. The accounting treatment of certain costs may vary significantly between different producers; some producers may elect to capitalize or defer and amortize certain expenditures that are recorded as an expense by other producers, and may segment “Corporate” costs.
4 Production of Syncrude Sweet Premium (SSP) crude oil becomes the property of Syncrude’s Joint Venture Participants at point of departure from the Syncrude plant. As the operator, Syncrude does not collect revenue from the sale of crude oil or other products. Selling price and revenue reported here is solely meant to provide an indication of performance.
5 Syncrude’s annual operating and capital expenditures are funded pro-rata by the Syncrude Joint Venture Participants.
6 Includes fund credit purchases paid to the Government of Alberta under the Specified Gas Emitters Regulation (SGER).
7 Includes expenditures related to purchased bitumen.
8 Spills or leaks of hydrocarbons, chemicals, waste water and/or recycle water which were not fully captured nor directed into approved containment or disposal. Releases are reported to the Alberta Energy Regulator (AER) and Alberta Environment and Parks (AEP). During the reporting period, no spills occurred off-lease or into the surrounding environment.
9 An Environmental Compliance Incident is a failure, equipment bypass, or upset, that results in a numerical limit exceedence or operating without a control device (or a malfunctioning control device) as identified in Syncrude's AEPEA Operating Approval. Data prior to 2012 includes only those incidents of limit exceedences.
10 In 2012, an administrative penalty of $5,000 was paid to the Government of Alberta for failure to sufficiently report the release of emissions due to an isolated on-site sour water leak in July 2010.
Note: These figures may differ from those reported by any of the Joint Venture Participants due to differences in reporting conventions and methodology.